2025 UTME: JAMB to investigate mass complaints over low scores and technical issues
The Joint Admissions and Matriculation Board (JAMB) is currently addressing widespread concerns following the release of the 2025 Unified Tertiary Matriculation Examination (UTME) results. Numerous candidates and educators have reported unusually low scores and technical issues experienced during the examination, prompting JAMB to initiate investigations into these complaints.
In 2025, JAMB recorded an unprecedented number of over 2 million candidates registering for the UTME, reflecting the growing demand for tertiary education in Nigeria. Despite this milestone, the examination process faced significant challenges, particularly concerning the integrity and reliability of the Computer-Based Test (CBT) system.
Reports indicate that several CBT centres experienced technical glitches, including computer malfunctions, power outages, and poor internet connectivity, which disrupted the examination process for many candidates. These issues not only hindered candidates’ performance but also raised questions about the adequacy of infrastructure and preparedness of the examination centres.
In response to these challenges, JAMB has taken disciplinary actions against several CBT centres found to be in violation of examination protocols. For instance, the Federal College of Education (Technical) Potiskum CBT Centre 2 in Yobe State and the CBT Centre in Otukpo, Benue State, were suspended for breaches of security measures designed to uphold the integrity of the examination process. These suspensions serve as a warning to other centres about the importance of adhering to established guidelines.
Furthermore, JAMB has sanctioned 132 out of its 887 approved CBT centres across Nigeria due to data mismatches discovered during the UTME registration process. These infractions, although affecting a relatively small number of candidates, compromise the examination’s integrity and have led to the permanent barring of the involved registration officers from participating in future JAMB activities.
The technical issues and subsequent low scores have sparked a broader conversation about the digital divide in Nigeria’s education system. Many students, particularly those from underprivileged backgrounds, lack access to computers and the internet, putting them at a disadvantage in computer-based examinations. This disparity highlights the need for systemic reforms to ensure equitable access to digital resources and training for all students.
In light of these developments, JAMB has reiterated its commitment to maintaining the examination’s integrity and fairness. The board is actively investigating the reported issues and has assured stakeholders that necessary measures will be taken to address the concerns raised. This includes reviewing the performance of CBT centres, enhancing technical support, and implementing stricter accreditation processes to prevent future occurrences.
As JAMB continues its investigations, candidates and educators alike are calling for greater transparency and accountability in the examination process. Ensuring that all candidates have a fair opportunity to demonstrate their abilities is crucial for the credibility of the UTME and the broader goal of equitable access to higher education in Nigeria.